Privacy Policy & Terms of Service

Xpert Restoration Solutions Inc.

https://xpertrestorationsolutions.com

Effective Date: February 11, 2026

Xpert Restoration Solutions Inc. “Company,” “we,” “us,” or “our” is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy and Terms of Service explains how we collect, use, share, and protect your information when you visit our website, request restoration services, contact us, or communicate with us through phone, email, forms, or SMS messages.

By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We may collect personal and service related information, including:

Full name

Email address

Phone number

SMS opt in consent

Property address

Service details related to water damage restoration, fire damage restoration, mold remediation, storm damage restoration, sewage cleanup, smoke damage cleanup, or related restoration work

Appointment details

Billing or administrative information

Any other information you choose to provide

We may also collect limited website usage information, such as browser type, device information, pages visited, and general website activity for analytics and performance improvement.

2. How We Collect Information

We may collect information when you:

Submit a contact form on our website

Request an inspection, estimate, or consultation

Call, text, or email our office

Opt in to SMS communications

Provide verbal consent to receive updates

Schedule a service appointment

Provide details during a restoration project

SMS consent is collected through clear opt in methods, including website forms, direct communication, or verbal consent. You will not receive SMS marketing or service messages unless you have provided consent.

3. How We Use Your Information

We use the information we collect to:

Provide restoration services

Schedule inspections and appointments

Send appointment confirmations and reminders

Communicate service updates

Respond to customer questions

Provide customer support

Prepare estimates and project details

Process billing and administrative matters

Improve our website and service experience

Maintain business records

If you opt in to SMS communications, we may send text messages related to appointment scheduling, service reminders, project updates, customer support, and follow up communication.

Message frequency may vary. Message and data rates may apply.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary, including:

With trusted service providers or subcontractors needed to complete your restoration project

With administrative or technical providers who help operate our business

When required by law, court order, subpoena, or legal process

When needed to protect our rights, safety, property, or customers

With your express consent

SMS opt in information and phone numbers collected for SMS purposes are never shared with third parties or affiliates for marketing or promotional purposes.

5. SMS Privacy Policy

Your mobile phone number and SMS consent are used only to communicate with you about services you requested or agreed to receive.

We do not sell, rent, trade, or share SMS opt in data with third parties for marketing purposes.

SMS communications may include:

Appointment scheduling

Appointment reminders

Service updates

Project updates

Customer support messages

Follow up communication

You may opt out of SMS messages at any time by replying STOP. You may request help at any time by replying HELP.

6. SMS Terms of Service

By opting into SMS communications from Xpert Restoration Solutions Inc., you agree to receive text messages related to restoration services, appointment scheduling, service reminders, project updates, and customer support.

Message frequency may vary.

Message and data rates may apply.

You can opt out at any time by replying STOP.

You can request assistance at any time by replying HELP.

Consent to receive SMS messages is not a condition of purchasing services.

7. HELP Message

If you text HELP, you may receive the following response:

“Thank you for contacting Xpert Restoration Solutions Inc. For assistance, please visit https://xpertrestorationsolutions.com/privacy-policy-terms-of-service/ or contact our support team directly.”

8. STOP Message

If you text STOP, you may receive the following response:

“You will no longer receive messages from Xpert Restoration Solutions Inc. To opt back in at any time, reply START.”

9. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, misuse, loss, or disclosure.

While no method of data transmission or storage can be guaranteed completely secure, we take commercially reasonable steps to protect the information you provide to us.

10. Cookies & Website Tracking

Our website may use cookies or similar tracking technologies to improve user experience, understand website performance, and analyze visitor activity.

You may choose to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

11. Your Rights & Choices

You may contact us to:

Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of certain personal information where applicable

Withdraw SMS consent at any time

Ask questions about how your information is used

To make a request, please contact us through the information provided on our website.

12. Third Party Links

Our website may include links to third party websites or platforms. We are not responsible for the privacy practices, content, or policies of those third party websites. We encourage you to review their privacy policies before providing any personal information.

13. Service Terms

Xpert Restoration Solutions Inc. provides restoration related services, including water damage restoration, fire damage restoration, mold remediation, storm damage restoration, smoke damage cleanup, sewage cleanup, and related property recovery services.

Service timelines, pricing, and project scope may vary depending on the condition of the property, the severity of the damage, access to affected areas, insurance involvement, and required restoration work.

Any estimate, inspection, or service plan provided by Xpert Restoration Solutions Inc. is based on the information available at the time of assessment. Additional damage or hidden issues may affect the final scope of work.

14. Changes to This Policy

We may update this Privacy Policy and Terms of Service from time to time. Updates will be posted on this page:

https://xpertrestorationsolutions.com/privacy-policy-terms-of-service/

Continued use of our website or services after updates are posted means you accept the revised terms.